Helpdesk Motive

Keep the motive

Technical Name:
Open Source Integrators, Konos
  • Odoo Version

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Helpdesk Motive

Beta License: AGPL-3 OCA/helpdesk Translate me on Weblate Try me on Runbot

This module adds a motive field on the helpdesk ticket. The list is filtered based on the helpdesk team.

Table of contents


  • Go to Helpdesk > Configuration > Motives
  • Create your list of different motives with their name and teams


  • Go to Helpdesk
  • Create a ticket and set its motive. The list of motives is limited by the team.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.



  • Konos
  • Open Source Integrators


This module is maintained by the OCA.

Odoo Community Association

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

Current maintainers:

nelsonramirezs max3903

This module is part of the OCA/helpdesk project on GitHub.

You are welcome to contribute. To learn how please visit

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