Management of Return Merchandise Authorization (RMA)
This module aims to improve the Claims by adding a way to manage the
product returns. It allows you to create and manage picking from a
claim. It also introduces a new object: the claim lines to better
handle that problematic. One Claim can have several lines that
concern the return of differents products. It's for every of them
that you'll be able to check the warranty (still running or not).
It mainly contains the following features:
product returns (one by one, mass return by invoice)
warranty control & return address (based on invoice date and product form)
product picking in / out
access to related customer data (orders, invoices, refunds, picking
in/out) from a claim
use the OpenERP chatter within team like in opportunity (reply to refer to
the team, not a person)
Using this module makes the logistic flow of return this way:
Returning product goes into Stock or Supplier location with a incoming
shipment (depending on the settings of the supplier info in the
You can make a delivery from the RMA to send a new product to the Customer
New field priority in claim line
Calculate priority of claim line depending of today date and claim date
Currently, the warranty duration used is the one configured on the
products today, not the one which was configured when the product
has been sold.
Bugs are tracked on GitHub Issues.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us smashing it by providing a detailed and welcomed feedback