Helpdesk Ticket Timesheet

Add HR Timesheet to the tickets for Helpdesk Management.

Technical Name:
helpdesk_mgmt_timesheet
License:
Author:
Solvos, Punt Sistemes, Aresoltec Canarias, SDi Soluciones Digitales
  • Odoo Version

Helpdesk Ticket Timesheet

Beta License: AGPL-3 OCA/helpdesk Translate me on Weblate Try me on Runbot

This module adds Timesheet funcionality in Helpdesk module.

Table of contents

Configuration

To configure this module, you need to:

  1. Allow Timesheet for a Helpdesk's Team
  2. Set a Default Project (optional)

Allow Timesheet

  1. Go to Helpdesk > Configuration > Teams.
  2. Edit or create a new team.
  3. Check Allow Timesheet option to allow timesheets for that team.
  4. Select a Project for that team (optional).

Usage

  1. Go to Helpdesk or Helpdesk > Dashboard to see the tickets dashboard.
  2. In the Kanban view, click in the kanban card of a team to see their tickets and create new ones.
  3. If there is not a Default Project you will need select a Project for the Ticket to show the Timesheet Table.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

  • Aresoltec Canarias
  • Punt Sistemes
  • SDi Soluciones Digitales
  • Solvos

Contributors

Maintainers

This module is maintained by the OCA.

Odoo Community Association

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/helpdesk project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.