Email tracking

Email tracking system for all mails sent

Technical Name:
mail_tracking
License:
Author:
Tecnativa
  • Odoo Version

Mail tracking

This module shows email notification tracking status for any messages in mail thread (chatter). Each notified partner will have an intuitive icon just right to his name.

Installation

If you're using a multi-database installation (with or without dbfilter option) where /web/databse/selector returns a list of more than one database, then you need to add mail_tracking addon to wide load addons list (by default, only web addon), setting --load option. For example, --load=web,mail_tracking

Usage

When user sends a message in mail_thread (chatter), for instance in partner form, then an email tracking is created for each email notification. Then a status icon will appear just right to name of notified partner.

These are all available status icons:

unknown Unknown: No email tracking info available. Maybe this notified partner has 'Receive Inbox Notifications by Email' == 'Never'

waiting Waiting: Waiting to be sent

error Error: Error while sending

sent Sent: Sent to SMTP server configured

delivered Delivered: Delivered to final MX server

opened Opened: Opened by partner

Try me on Runbot

If you want to see all tracking emails and events you can go to

  • Settings > Technical > Email > Tracking emails
  • Settings > Technical > Email > Tracking events

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.

Credits

Images

Contributors

Maintainer

Odoo Community Association

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

To contribute to this module, please visit https://odoo-community.org.

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