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Re: Module(s) to manage interventions, planning

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Re: Module(s) to manage interventions, planning

by
ClosingAp Open Source Integrators Europe, LDA, Daniel Reis
- 13/01/2016 19:09:31
Hi Jean-Marc,

- Use one Project per "service team". Service_desk enables that adding a second analytic Id to use for the serviced contract, and also add a Location field.
- Use Project Tasks, last time I checked they link to invoicing on Odoo standard.
- Stages and Kanban State should be enough to track wip and done
- No recurring tasks feature exists. I suggest a customization adding fields to describe recurrence and then use a scheduled action to generate future tasks.

--
Daniel


No dia 13/01/2016, às 13:21, Jordi Ballester Alomar <jordi.ballester@eficent.com> escreveu:

Hi Jean Marc,

You can adopt the approach followed by Daniel Reis, handling interventions as issues. See a description of the work here:

The modules are currently found here:
service_desk
service_desk_issue
project_sla

You would need on top of this the ability to:
- Create sales orders / invoices based on Issues completed.
- Define a schedule for interventions

Regards,
Jordi

On Wed, Jan 13, 2016 at 2:11 PM, Jean-Marc Dupont <jmd@6it.fr> wrote:
Hello everybody,

are you aware of modules to manage interventions for customers

Business need is :
  • plan/schedule interventions of (team of) employees
    with recurring interventions (every monday morning, every week, every month, ...)
  • trace the interventions (done, not done, + extra information)
  • invoice interventions (without timesheet, based on fixed price on intervention)
The project modules are too heavy to use because they need to create one project/one task for every intervention
And there is no function to plan recurring interventions

Thanks in advance


Jean-Marc DUPONT 

Agence Web, e-Commerce et Systèmes d'entreprise 

68, rue du Refuge - 84200 Carpentras

T. 06.24.91.02.03  -  04 84 25 17 94

Éditeur de la marque Provenc.io

1° marque e-Commerce 100% Provence




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