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Re: Mail history in Odoo via Outlook/Gmail API for CRM purposes

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Re: Mail history in Odoo via Outlook/Gmail API for CRM purposes

by
Intero Technologies GmbH, C. Zoellner
- 05/09/2023 16:09:17
Hi,

that sounds like an interesting approach. But how exactly should the (copied) emails be assigned to the Odoo Records?
AFAIK some or even many (?) email servers or email clients remove headers when replying. Unfortunately also the headers with Odoo references.

Best Regards

Christian Zöllner
Softwareentwickler

 
Tel.: +49 3831 44557-0
E-Mail: c.zoellner@intero-technologies.de
 
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Von: "Alexis de Lattre" <notifications@odoo-community.org>
An: "Odoo Community Association, (OCA) Contributors" <contributors@odoo-community.org>
Gesendet: Dienstag, 29. August 2023 19:01:57
Betreff: Mail history in Odoo via Outlook/Gmail API for CRM purposes

Dear OCA friends,

One of my customers insists on having all the emails exchanged with a
customer/prospect in Odoo, which is a standard feature of all serious
CRMs. In Odoo, this is a native feature : you should send your emails
from Odoo and the answer will come back to Odoo, so that you will have
the full history of emails in the chatter. But, in real life, nobody
wants to use Odoo as its mailbox. Salesmen want to use their
Outlook/Gmail/... to send emails to customers. And the mail stack of
Odoo is such a nightmare, that "the less I use it the better" !

I made a little research, and it seems that, nowadays, CRM software
(Hubspot for example) use the APIs of Gmail and Outlook 365 to get the
emails of the employees and copy them to the CRM.
In this presentation of the Outlook 365 API [1], in the Youtube video
at the top of the page, they talk precisely about using the API for
this specific CRM scenario (start watching at 1:00 minute).

Are you aware of any opensource Odoo module using the Gmail API [2]
and/or Outlook 365 API [1] to copy the emails sent/received to a
customer/prospect in the chatter of the partner/lead in Odoo ? So far,
I haven't found any...

If not, what you point of view on such a feature ? Would you be
interested to work on a prototype with me ?

[1] https://learn.microsoft.com/fr-fr/graph/outlook-mail-concept-overview
[2] https://developers.google.com/gmail/api/guides?hl=en



-- 
Alexis de Lattre
Akretion France - 27 rue Henri Rolland - 69100 Villeurbanne - France
Mail : alexis.delattre@akretion.com
Mobile : +33 6 99 08 92 45

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