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Re: Issues with outgoing email management in Odoo

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Issues with outgoing email management in Odoo

by
Camptocamp France SAS, Alexandre Fayolle
- 31/05/2023 17:05:57 
Hello everyone,

This is a long standing topic in Odoo, but I'm facing it again with an 
unhappy customer. The way Odoo manages the sending of messages to 
followers of a "thread" by sending 1 email per follower, loosing all 
information from people who could have been in CC of an incoming mail, 
is really lame.

Is there some knowledge hanging around about a way to change this so 
that Odoo would:

* record the CC in a secondary field (say follower_cc_ids) for incoming 
message
* promote a follower_cc to follower in case an incoming mail comes with 
this person in To: rather than CC:
* send outgoing mails with 1 single mail with all followers in To: and 
follower_cc_ids in CC:

I'm not super keen in touching this part of the Odoo source code, which 
I find quite obscure,  and but maybe some have walked this path and 
could provide feedback, advice (or even maybe source code).

Thanks for your help,


-- 
Alexandre Fayolle
Senior Software Engineer
Tel : +33 4 58 48 20 30

Camptocamp France SAS
18 rue du Lac Saint André
73 370 Le Bourget-du-Lac
France

http://www.camptocamp.com

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