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Re: Manage odoo automatic mails with recipients anti spam

by
MetricWise, Inc., Adam Heinz
- 21/03/2025 13:13:34
The first thing that I would do is look at the Message-Id and References headers in the response email to determine if you are suffering from an issue like

"""Issue: when using Amazon's SES SMTP service they rewrite the Message-Id of all
outgoing messages. When someone replies, In-Reply-To contains the SES Message-Id
which we don't know. Threading is therefore broken. Amazon requires to remember
new Message-Id and handle it ourself, which is complicated [1]."""



On Fri, Mar 21, 2025 at 8:02 AM David Beal <notifications@odoo-community.org> wrote:
Dear OCA contributors,

How do you manage automatic mailings from odoo when the recipient uses an anti-spam solution that requires the sender to be validated by a return mail that requires clicking on a link or filling a captcha ?
I have a customer who uses the https://www.mailinblack.com/en solution.
Mails returned by recipients who have mailinblack are not returned in Odoo in the original mail thread and are invisible in Odoo.

What are the best practices in this case?

Thanks a lot

Regards

David BEAL

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