Contributors mailing list archives


Re: Unstability of the server

Camptocamp France SAS, Alexandre Fayolle
- 22/01/2018 16:41:55
OK, the hoster's support team got back to me. They will shut down the
server (probably tomorrow during W-Europe business hours, I'll tell you
once I get the exact time slot) and replace the RAM + upgrade the BIOS.
This should induce a ~1h downtime of the website and the runbots.

I'll double check that everything is fine after the reboot.

Then we will have to wait for some days to see if the issue seems solved
or not. If not they are proposing to move the disks to a new server, but
let's check if the simple solution works.


On 22/01/2018 09:55, Alexandre Fayolle wrote:

> Dear all,


> We have been suffering lately from unstability of the

> server which hosts


> * our main instance and its database

> * the databases of the runbots

> * the weblate translation instance (not live as of now)

> * serveral scripts.


> From our end, the server becomes unreachable from the network, and

> rebooting it is normally enough to get the service back, but this is

> very annoying.


> The logs show nothing suspicious, the monitoring of the CPU / Network

> load neither. I've run S.M.A.R.T. diagnoses of the HDD which passed

> without errors. This could be a RAM issue which is not something I can

> test easily.


> I've asked our hoster to run some hardware checks. This will probably

> result in another downtime, and I'll try to keep you informed of this.


> Sorry for the inconvenience.


Alexandre Fayolle
Chef de Projet
Tel : +33 4 58 48 20 30

Camptocamp France SAS
Savoie Technolac, BP 352
73377 Le Bourget du Lac Cedex