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Re: Follow-up for specific product e-Commerce

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Re: Follow-up for specific product e-Commerce

by
xavier
- 11/04/2025 20:46:07 
Hi Marco,

We curently do that using standard ecommerce email feature : an email is 
automaticaly sent to the customer upon validating or abandoning his basket. 
Our email template is heavily customised of course. For example if a very 
heavy product is bought, the text is totaly different. It is enough for us.

Hope this help
Xavier


Le vendredi 11 avril 2025, 15:18:02 heure d’été d’Europe centrale Marco Morra 
a écrit :

> Dear Odoo Community Contributors,

> I hope this message finds you well.

> I'm currently working on an automation for my e-commerce based on Odoo, and

> I would like some guidance regarding the best approach to achieve it. My

> goal is to trigger the sending of a specific email upon the purchase of a

> particular product. Ideally, each product should have its own tailored

> email sent to the customer after the purchase is confirmed. I was

> considering using the Marketing Automation  module to implement this

> workflow, but I’m open to alternative solutions if there is a more

> appropriate or efficient way to achieve this result. Could you kindly

> advise on the best practice or point me towards existing modules or

> community projects that might help? Thank you very much in advance for your

> support and the amazing work you all do!

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