Project Issue and Task integration

Technical Name:
project_issue_service
Version:
6.1
License:
Author:
Daniel Reis
  • Odoo Version

Integrate Issues and Tasks in a common workflow, as is common in service management scenarios.

  1. End user creates new Issue

  2. Service Desk User reviews the new Issue:

    If a technical person intervention is needed, creates a Task for it. If not, it's closed without the need for an intervention Task.

  3. Service Team User schedules the new Task

  4. Service Team User completes the Task. The issue is automatically closed.

CHANGE LOG

1.1 Reference sequence (ref field) moved to module project_issue_sequences.