Project Issue and Task integration
Integrate Issues and Tasks in a common workflow, as is common in service management scenarios.
End user creates new Issue
- Service Desk User reviews the new Issue:
If a technical person intervention is needed, creates a Task for it. If not, it's closed without the need for an intervention Task.
Service Team User schedules the new Task
Service Team User completes the Task. The issue is automatically closed.
1.1 Reference sequence (ref field) moved to module project_issue_sequences.