Claims Management

Track your customers/vendors claims and grievances.

Technical Name:
Tecnativa, Odoo S.A.
  • Odoo Version

Claims Management

Beta License: AGPL-3 OCA/crm Translate me on Weblate Try me on Runbot

This application allows you to track your customers/vendors claims and grievances.

It is fully integrated with the email gateway so that you can create automatically new claims based on incoming emails.

Table of contents


To configure this module, you need to:

  • Go to new menu CRM > Configuration > Claim > Categories and create as many categories as you need.
  • Go to new menĂº CRM > Configuration > Claim > Stages and create stages for claims.


  • Go to new menu CRM > After Sale > Services > Claims and create a new claim.


This module is a backport from Odoo SA and as such, it is not included in the OCA CLA. That means we do not have a copy of the copyright on it like all other OCA modules.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.



  • Odoo S.A.
  • Tecnativa



This module is maintained by the OCA.

Odoo Community Association

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/crm project on GitHub.

You are welcome to contribute. To learn how please visit